Politique de remboursement

At Martincart.com, we are committed to ensuring your shopping experience is enjoyable and worry-free. This Refund and Return Policy explains the terms and steps involved in returning products or receiving refunds. By making a purchase on our website, you agree to abide by these terms.

Eligibility for Refunds and Returns

We accept refund or return requests within 30 days of receiving your order, provided the following criteria are met:

  • The item is unused, in its original condition, and returned with the original packaging.
  • Proof of purchase, such as the order number and relevant purchase details, must be provided.

Steps to Request a Refund or Return

To begin the refund or return process, follow these steps:

  1. Contact Us: Email our support team at support@martincart.com within 30 days of receiving your order.
  2. Provide Information: Include your order number, product details, and a brief explanation of why you’re returning the item.
  3. Follow the Guidelines: Our team will guide you through the next steps to complete your return.
  4. Second method is to use account.martincart.com to initiate return and wait for the uploading of return slip by our team. 
  5. You will receive the return slip via email as well as on order page.
  6. Use the slip to return the item and wait for the refund/exchange, it will be an automatic process nothing to do on your side.

Shipping Returns

  • Customers are responsible for return shipping costs unless the issue is caused by us (e.g., incorrect or defective item received).
  • To ensure safe delivery, we recommend using a trackable shipping service and retaining proof of postage. Without tracking information, we cannot guarantee receipt of the returned package.

Processing Refunds

Once your returned item is received and inspected, we will process your refund:

  • Refunds will be credited to the original payment method used for your purchase.
  • Please allow adequate time for the refund to reflect in your account, as processing times may vary depending on your payment provider or financial institution.

Defective or Damaged Items

If your order arrives damaged or defective, let us know so we can resolve it promptly:

  • Contact us at support@martincart.com within 3 days of receiving the item.
  • We will provide instructions for returning the product and offer either a replacement or a full refund, based on your preference.

Thank you for choosing Martincart.com! Your satisfaction is our priority, and we’re dedicated to making every shopping experience smooth and enjoyable.

Phone number: +1 917 3967040

Email: info@martincart.com

Physical address:  30 N GOULD ST Ste R Sheridan WY 82801